Politica de expediere
Last updated: 6 September 2026
SHIPPING POLICY
UK DELIVERY
We currently offer delivery within the United Kingdom.
The delivery options and delivery charges available for your order will be clearly displayed at checkout before you complete your purchase.
HANDMADE AND MADE-TO-ORDER ITEMS
Some of our products are handmade or made to order.
These items require 3–5 working days for processing and preparation before dispatch.
The 3–5 working day processing period is separate from the delivery time.
Once your order has been dispatched, delivery will normally take approximately 1–2 working days, depending on the delivery service selected and availability.
For example, a handmade item requiring 3–5 working days for processing followed by 1–2 working days for delivery will normally take approximately 4–7 working days from the date of order.
The estimated processing time for handmade or made-to-order items will also be stated on the relevant product page where applicable.
READY-TO-DISPATCH ITEMS
Items that are ready to dispatch will normally be dispatched within 1–2 working days, unless a different timeframe is stated on the product page or at checkout.
DELIVERY TIMES
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including postal delays, severe weather, service disruption or other unforeseen circumstances.
Where a specific delivery date or timeframe has been agreed with you, we will make reasonable efforts to meet it.
If we are unable to meet an agreed delivery timeframe, we will contact you and provide information about the expected delivery.
If no other delivery period has been agreed, we will deliver your goods without undue delay and normally within 30 days of the order, in accordance with applicable UK consumer law.
DELIVERY CHARGES
The delivery charge applicable to your order will be clearly displayed at checkout before payment.
Any available delivery options and their costs will be shown before you complete your purchase.
DELIVERY ADDRESS
Please make sure that your delivery address is correct when placing your order.
If you provide an incorrect or incomplete delivery address, please contact us as soon as possible at:
hello@velvetgoldlondon.co.uk
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
DELIVERY CONFIRMATION
When your order has been dispatched, we will normally send you a dispatch confirmation by email.
Where tracking is available, tracking information will be provided where applicable.
DELAYED OR MISSING ORDERS
If your order does not arrive within the estimated delivery timeframe, please contact us at:
hello@velvetgoldlondon.co.uk
We will assist you and, where appropriate, investigate the delivery with the carrier.
We will not reject a claim solely because you did not contact us within a specific number of hours or days.
Any delivery issue will be dealt with in accordance with your statutory consumer rights and the applicable delivery arrangements.
DAMAGED PARCELS OR GOODS
If your parcel arrives damaged, please contact us as soon as reasonably possible at:
hello@velvetgoldlondon.co.uk
Please keep the packaging and the item and, where possible, provide photographs of the damage to help us investigate the issue.
Any request for photographs or packaging is intended to help us investigate the matter and does not remove or restrict your statutory consumer rights.
WRONG, FAULTY OR DAMAGED ITEMS
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at:
hello@velvetgoldlondon.co.uk
We will deal with the issue in accordance with your statutory rights under UK consumer law.
Nothing in this Shipping Policy excludes or limits your legal rights in relation to faulty, damaged, incorrect or misdescribed goods.
RISK AND DELIVERY
We remain responsible for the goods until they come into your physical possession, or into the possession of a person you have identified to receive them on your behalf, where applicable.
Nothing in this Shipping Policy affects or limits your statutory rights as a consumer.
CONTACT
Velvet Gold London
Paula Daniela Constantin – Sole Trader
261 Dagnam Park Drive
London RM3 9SA
United Kingdom
Email: hello@velvetgoldlondon.co.uk
Phone: 07402638149